957 views around the world by Gavin Neate, board member Accessible Travel Foundation Knowing your customers Knowing your customer is a sort of ‘holy grail’ for retailers and service providers in general. Billions have been spent on collecting data through social media, loyalty cards, and market research, all with theContinue Reading
3,782 views around the worldhundreds of airports worldwide – PART 6 THE CARIBBEAN and SOUTH AMERICA Here you find airport accessibility information in hundreds of airports and airlines assistance services in Africa, Asia, Australia, the Caribbean (Martinique), Europe, North America The information provided is detailed and updated by airports andContinue Reading
2,385 views around the world Hospitality is accessibility and accessibility is hospitality Hospitality is accessibility and vice versa People do travel because they like to get away from daily routines. To explore new places. To have fun. To know other cultures. So you take a plane to your favorite destinationContinue Reading
4,116 views around the world Web app, what does that mean? – SCOTLAND WelcoMe is now a ‘web app’. This means that you no longer have to download and app. In short, this is how it works All you do to access the service is type in My.Wel-co.me in yourContinue Reading
7,412 views around the world Download today – INTERNATIONAL Download today and make your life easier Smartphones and easy does it – these apps were made for using, and that’s just what you’ll do 1. WelcoMe by Neatebox Ltd INTERNATIONAL Do you feel anxious and stressed when visiting a newContinue Reading
4,585 views around the worldThe Grand Hotel in Brighton | Midland Hotel in Bradford | Ibis Budget Hotel and the Novotel in Southampton | Caledonian Hotel in Newcastle Deaf awareness – Sign Language What do you sign? Hotel staff training in sign language – UNITED KINGDOM Ruthy Fletcher is aContinue Reading
3,926 views around the world Wheelchairs and airports Part II – guest blog by Sandra (February 2017) Wheelchairs and airports Part II Accident “For more than 10 years, I have worked for an organisation that campaigns for people with disabilities to achieve equal participation in society. I had an accidentContinue Reading
9,145 views around the world Customer Services Revolution in Scotland – updated September 2022 WelcoMe App customer service The WelcoMe App addresses the issue of inadequate customer service for visitors with specific accessibility requirements caused by a lack of disability awareness and confidence of staff members. Venues are notified ofContinue Reading
1,401 views around the world Airports accessibility services at 10 major airports CANADA Airports and accessibility information – services available for visitors with a disability Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Quebec. Major airports in Canada in alphabetical order. Accessibility information and/or services availableContinue Reading
5,764 views around the world Accessibility tips for hotel management INTERNATIONAL Every hotel is different. Hotels can be cities, with over 1.000 rooms or as small as 2 rooms as in a lovely family hotel in an Asian mountain village. Accessibility 101 for hotels Hotels have a focus on families,Continue Reading
5,910 views around the world United Kingdom – EUROPE Scotland – a magical place on earth. Fairies are real, super sunsets too and they have a really great accessibility vibe. Many good things come from ALBA, as the Scottish call their beloved Scotland If you think of Scotland you imagineContinue Reading
1,290 views around the world Hilton Highlights – FROM THE ARCHIVES HILTON HOTELS Hilton is a brand we all know For us, to share our experience with Hilton hotels it is for a specific reason: their eagerness to upscale and improve even more their standards of service and guest experienceContinue Reading
2,352 views around the world UNITED STATES, BOSTON – guest blog Indignity, and the will to keep going An article published in 2016 in the Boston Globe By correspondent Carol Steinberg Carol Steinberg publishes her articles at the Boston Globe. This article was published in 2017 and republished in OctoberContinue Reading
1,894 views around the world A series of 4: Accessibility is a bare necessity. Part 4: TIME MANAGEMENT Accessibility is a bare necessity – a series in ‘Awareness First’ 4: TIME MANAGEMENT In a series of 4, we will share some tips and insights. How easy it can be toContinue Reading
1,526 views around the world A series of 4: Accessibility is a bare necessity. Part 2: UP CLOSE AND PERSONAL Accessibility is a bare necessity – a series in ‘Awareness First’ 2: UP CLOSE AND PERSONAL In a series of 4, we will share some tips and insights. How easyContinue Reading
