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Accessibility 101 for hotels

Accessibility tips for hotel management INTERNATIONAL

Every hotel is different. Hotels can be cities, with over 1.000 rooms or as small as 2 rooms as in a lovely family hotel in an Asian mountain village.

Hotels have a focus on families, on business people, or both.

We feel that accessibility should be a standard, a given in every hotel, lodge or holiday home. There are many little things you can do to make the accommodation more accessible.

Here is a list every hotel can use to make a huge difference for hotel guests.

The room

Accessibility 101 for hotels – investments without cost

Accessibility 101 for hotels

No cost, no investment – just a little amount of time and service

In the accessible room – Make a smashing entrance

Accessibility 101 for hotels - investments without cost

1

Make sure the door spy is at the correct height for wheelchair users.
If there is already one in the door, just add one.

2

Make sure all coat, towel and other hooks and knobs are at the correct height.

In the restaurant

3

Introduce a standard policy to use the ‘reserved’ sign during breakfast or dinner hours on tables nearby the buffet for guests in a wheelchair or with visual impairments.

4

Welcome assistance dogs with fresh water and dog biscuits.

the bathroom is THE most important when it comes to accessibility

In customer services

Accessibility 101 for hotels - investments without cost

5

 If a wheelchair user is with another person never assume that the other person will take care of your job. They are both staying in your hotel.

6

Use information from other hotel guests about accessible locations or tourist sites nearby (theaters, parks, shops, restaurants, musea, etc) and add this to a special folder you can hand out to hotel guests who would be interested.

A business approach

7

If you need advice, go talk to people with experience, people with a disability.

Invite the local/regional adaptive sports club (wheelchair tennis, surf club, swimming club, athletics or other). Also, meet with accessibility consultants in your area, and invite them for dinner.

Let them advise you. They really know.

closet and the safe

8

Carpets and wheelchairs are not well together.

9

Happy and satisfied customers will return. If the accessibility in your hotel is great, news will travel fast in a large international community. It is such a great added value.

10

Awareness is the biggest win factor that will put your business above others. Start today!

Accessibility 101 for hotels

Hotel Info Downloads

We have created info sheets for hotel staff – easy to read pdf files. In the guides you will find important and practical tips how to welcome guests with a visual impairment or with a guide dog / assistance dog in your hotel. Download them here.

Guests with a visual impairment

Guests with a visual impairment in French

Guests with Assistance dogs

More hotel management

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