Melanie stayed at the Hilton Rotterdam in December

Sparkling lights, beautiful Christmas decorations, and, a very accessible experience. This is her story.

Award for Hilton Rotterdam

“I called from the car we would arrive late due to traffic”. No problem, they said.

Hilton Rotterdam front — Hilton Rotterdam

A warm welcome by Rogier (Hilton team) who received the ATO Award for excellent customer services.

All staff members were very friendly, helpful and professional.

It was obvious that everybody was aware we were checking in to the accessible room and had made the effort to realise how they could offer the customer service needed in the best way.

All our wishes and questions were noticed and taken care of.

Melanie is giving the ATO Award to the Hilton Rotterdam PR manager

The room at Hilton Rotterdam

The accessible room is very spacious, as is the bathroom. Amenities were excellent, lots of towels. If I have to say one thing not utterly positive, it would be that the room has carpet, which is challenging using a wheelchair.

The beds were rather high, if you use a small manual wheelchair like I do, that is something to know before checking in. We loved the room, a cosy yet luxurious style.

Room service came by with fresh fruits on a plate together with a personal note from the general manager. We truly felt welcome!

The room key also gave access to the executive lounge where we had a drink before going to the Roots restaurant for dinner.

The restaurant in Hilton Rotterdam

Nothing but compliments for the restaurant. Even though the breakfast buffet area is somewhat high, the service is excellent.

Table reservation for us was good, since our table was easy to reach for me.

Roots Hilton Rotterdam — Roots Restaurant Hilton Rotterdam

I do love it when you visit a restaurant and you don’t have to ask.
Melanie

And the food, it was Good Food, the chef told us about the menu and recommended us his favorite dish. He was very helpful to assist me in choosing what to eat! Dinner is a big yes, at the Hilton Rotterdam.

Great experience

Overall a truly great experience, as we will not forget the friendly staff and excellent customer services.

Throughout our stay we did not need to ask for anything, since there were many employees available offering help or services. Personal customer services is definitely a Hilton plus.

There is valet parking service, as the hotel has no parking garage of its own, as is quite common in the Netherlands.

Kunsthal (Art museum)

The next day, we left our suitcases at the reception and visited the nearby (10-15 minutes) Kunsthal. A quite accessible museum we enjoyed visiting. The cafetaria was very nice too.

website info: All the Kunsthal’s exhibition areas are wheelchair accessible. Several wheelchairs are available free of charge for visitor use at the Kunsthal. Please make a reservation beforehand by calling tel. +31 (0)10 – 44 00 300. If the Kunsthal is closed, please contact the control room on tel.+31 (0)10 44 00 365. Service or guide dogs are allowed into the museum provided they are recognisable as such. Since 2018 it is no longer possible to make cash payments at the Kunsthal Rotterdam.