The hotel guest nobody hears about – sign language, alarm system
People who are deaf or can’t hear well need a different approach when it comes to customer service and extra facilities when visiting hotels.
First and foremost one has to consider what to do in case of emergency. The best extra you can give guests with a hearing impairment is to show a few words in sign language.
It is easy to learn and shows hospitality with a capital H. Even better is investing in a mobile alarm system to be used for this group of guests and a training for your staff.
Europe – United Kingdom
In the United Kingdom Ruthy Fletcher offers hotel training, teaching staff how to communicate with deaf guests, or people who are hearing impaired, and what to do in case of an emergency.
70 million
According to the World Federation of the Deaf there are about 70 million people in the world who are deaf. But if you think about your customers, and how many seniors are traveling, the number could be tenfold if you add the hard of hearing.
Awareness
As it is with every product to improve your services, the best results are when you invest in the product, in (training) communications with all groups of hotel guests and of course in AWARENESS. The Awareness factor is always key.
We want to update this post with more tips and information regarding travelers
with a hearing disability. Please contact us at info@accessibletravel.online
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