Enjoy your holiday
A holiday abroad starts at the airport. For people using a wheelchair or people who travel with their assistance dog, a visit to the airport can be an experience that causes stress, instead of the usual vacation fun at the beginning of a journey to your favorite or a new destination.
If you depend on services like accessible toilets, transfer between flights, assistance dog service, sign language or braille / tactile products to find your way around the airport, you do want to know all this before departure.
Research on 700 airport websites
In the summer of 2017, we did extensive online research for 3 months and checked 700 websites of the largest airports in the world. To know more details about this research read this article. (Online airport info jungle – I am completely lost).
It took several weeks and on average at least half an hour per website to find the accessibility information. We discovered over 30 different descriptions of ‘accessibility info’.
This important page should be found directly at the homepage of an airport website. Only a few airports worldwide actually had this page at the Front Page Menu. In many cases the page was found in the FAQ section, or some 3 or 4 pages to click through to find it.
Some 200 websites made it to AccessibleTravel.Online (That is less than 1 in 3). The minimum criterium to be listed was information available in English, detailed information on the different services and description of locations of accessible parking, accessible toilets, and if available, contact or location info of the Airport Services Desk to facilitate travelers with a disability with assistive devices, wheelchair service or other relevant needed services.
More and more services have become available to improve airport accessibility. There are apps to help travelers, and there is software airports can use to make it all run smoothly. Big airports receive thousands of travelers on a daily basis. It is a must, we say, to have accessibility information in order and up to date.
Not only that, online information available for travelers with a disability is very important to help prepare travels, and tackle any problems ahead.
The ATO Country Guides – airport information
In our Country Guides you can find all airport websites that we found through our extensive research.
In Morocco, the international airport is brand new and fully accessible.
In Australia, the Sydney Airport and the Avalon Airport have been in the news, sharing the latest information on their outstanding services for travelers with disabilities.
At AccessibleTravel.Online we continue to add accessibility information on a weekly basis. If you need to know about accessibility at airports in Canada
or about the 6 airports in New Zealand, we have information for you.
Travel sheets in 15 languages
Upon arrival at the airport of your destination, you have to face crowds, security, a foreign language and what else you wish to be uncomfortable with, like a survival of the fittest combat zone.
Feel free to use our Travel Sheets we have available in 15 languages froom Japanese to Polish to Portugese (to use all around the world) at airports. You can explain the basics in the native language about your medication, your assistance dog, or your visual or hearing impairment.
Please reach out to us if you find accessibility info at airports that you could not find here.
Submit your review