The Accessibility Problem

310 views around the worldWe Keep Forgetting. In 1885, a German psychologist named Hermann Ebbinghaus uncovered an uncomfortable truth about human behaviour. We forget — fast. The Forgetting Curve His research produced what is now known as the Forgetting Curve, a theory showing how memory retention drops sharply after learning unless knowledge isContinue Reading

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1,548 views around the world by Gavin Neate, board member Accessible Travel Foundation Knowing your customers Knowing your customer is a sort of ‘holy grail’ for retailers and service providers in general. Billions have been spent on collecting data through social media, loyalty cards, and market research, all with theContinue Reading

Customer Services Revolution in Scotland

4,473 views around the world Web app, what does that mean? – SCOTLAND WelcoMe is now a ‘web app’. This means that you no longer have to download and app. In short, this is how it works All you do to access the service is type in My.Wel-co.me in yourContinue Reading

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5,831 views around the world WANTED: accessible gems to visit – INTERNATIONAL Over the years we have been collecting many travel tips and local stories. We search the internet all the time, finding the best tips, stories and news. All information is frequently updated to make sure all you readContinue Reading

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6,223 views around the world United Kingdom – EUROPE Scotland – a magical place on earth. Fairies are real, super sunsets too and they have a really great accessibility vibe. Many good things come from ALBA, as the Scottish call their beloved Scotland If you think of Scotland you imagineContinue Reading