Welcome addresses the issue of inadequate customer service for visitors with specific accessibility requirements caused by a lack of disability awareness and confidence of staff members.
The free app allows you to request visits to participating venues, indicating the areas you need customer service to have awareness of and the specific assistance you require.
Venues are notified of the visit request and receive an overview of your condition and top tips to aid their interaction with you.
How it works
Download the app to your smartphone
Create an account login
Set up your profile with a picture of yourself and the areas you would like staff to have awareness of
Browse venues on app and set up a visit indicating the assistance you require
The venue gets notified when you book your visit, when you are nearby and when you arrive, so they are aware of your arrival
Enjoy improved customer service
The aim is to facilitate the communication between customers and customer service staff to create long-lasting and mutually respectful relationships.