Welcome addresses the issue of inadequate customer service for visitors with specific accessibility requirements caused by a lack of disability awareness and confidence of staff members.

The free app allows you to request visits to participating venues, indicating the areas you need customer service to have awareness of and the specific assistance you require.

Venues are notified of the visit request and receive an overview of your condition and top tips to aid their interaction with you.

How it works

Download the app to your smartphone

Create an account login

Set up your profile with a picture of yourself and the areas you would like staff to have awareness of

Browse venues on app and set up a visit indicating the assistance you require

The venue gets notified when you book your visit, when you are nearby and when you arrive, so they are aware of your arrival

Enjoy improved customer service

John Logan welcome app

The aim is to facilitate the communication between customers and customer service staff to create long-lasting and mutually respectful relationships.

Browse current venues (United Kingdom)

Welcome Download – Apple (Free) http://apple.co/2v8COYV

Welcome Download – Android (Free) http://bit.ly/2w7jWa2