WelcoMe App customer service

The WelcoMe App addresses the issue of inadequate customer service for visitors with specific accessibility requirements caused by a lack of disability awareness and confidence of staff members.

Venues are notified of the visit request and receive an overview of your condition and top tips to aid their interaction with you.

Customer Services Revolution in Scotland

Free ‘WelcoMe’ App brings freedom and independence

The free ‘WelcoMe’ app allows you to request visits to participating venues, indicating the areas you need customer service to have awareness of and the specific assistance you require.

The aim is to facilitate the communication between customers and customer service staff to create long-lasting and mutually respectful relationships. It takes away anxiety arrival and is the first of its kind internationally.

United Kingdom and Ireland

Get the app

Download Welcome by Neatebox for iOS – http://bit.ly/welcominapp

Download Welcome by Neatebox for Android – http://bit.ly/welcominandroid

How does it work?

Customer Services Revolution Scotland — At a cafe – using the Welcome app

App for businesses

If you are interested in installing this app at your property, please contact Gavin for more information.

In this video WelcoMe founder Gavin Neate explains how the app works:

App for customers

How to use the Welcome app – customers

Download the app to your smartphone
Create an account login
Set up your profile with a picture of yourself and the areas you would like staff to have awareness of
Browse venues on app and set up a visit indicating the assistance you require
The venue gets notified when you book your visit, when you are nearby and when you arrive, so they are aware of your arrival
Enjoy improved customer service

Media and awards

Read all about the awards they won and media exposure here. Receiving quite a lot of national and international media exposure in different platforms (online, newspapers, television, radio, podcasts), award winning app WelcoMe is ready to conquer the world.