Accessible Travel Online Academy

Customer services and inspiring stories

Hotels – customer services

Accessible Travel Online Academy

We have created info sheets for hotel staff – easy to read, free downloads. In these short guides we share lots of tips and information.

Many times staff has had no training and therefore no idea how to communicate properly with guests who use a wheelchair, or have an assistance dog. Customers have arrival anxiety, staff might feel embarrassed not knowing what to do.

Our Ambassadors Helma (ATO Ambassador for Assistance dogs) and Danielle (ATO Ambassador for the blind and visually impaired) recommend to share this widely.

How to welcome guests with visual impairment in your hotel 
(free download, English)

Comment accueillir dans votre hôtel des clients ayant un handicap visuel 
(free download, Français)

How to welcome assistance dogs in your hotel 
(free download)


Speakers

The team members travel upon request. They are available to give presentations at conferences, schools, public offices, tourism boards. To make a booking contact us via info@accessibletravel.online

Accessible Travel Online Academy

Members of the ATO Travel team have traveled the world, from Sierra Leone to Bulgaria to China to the United States. From France to Italy to Japan to Tajikistan.

Maximum time slot 6 hours, including traveling.  Maximum 20 people attending per visit. Limited availability.

INSPIRATION

MOTIVATION

PERSISTENCE

INDEPENDENCE

TRAVEL STORIES


Shanne en Danny

Improve your skills – time management, decision making, customer services

If you want something really different – try their stories. We guarantee you that your employees will be motivated, inspired and eager to find their best self after a session.

The speakers in our team will improve skills like time management, decision making, communication and customer services after a morning or an afternoon session with your staff. They will bring you an inspiring mix of a talk, a workshop and staff training all-in-one.