Here is a list every hotel can use to make a huge difference for hotelguests.
In the accessible room
- Make sure the doorspy is at the correct height for wheelchair users. If there is already one in the door, just add one
- Make sure all coat, towel and other hooks and knobs are at the correct height
In the restaurant
- Introduce a standard policy to use the ‘Reserved’ sign during breakfast or dinner hours on tables nearby the buffet for guests in a wheelchair or with visual impairments
- Welcome guidance dogs and service dogs with fresh water and dog biscuits
In customer services
- If a wheelchair user is in company of somebody never assume that the other person will take care of your job. They are both staying in your hotel
- Use information from other hotelguests about wheelchair accessible locations nearby (theaters, parks, shops, restaurants, musea, etc) and add this to a special folder you can hand out to hotelguests who would be interested
a business approach
- If you need advice, go talk to people with experience, invite the local/regional accessible sportsclub (wheelchair tennis, swimming club, athletics or other) or access advisors in your area, and invite them for dinner. Let them advise you.
- Carpets and wheelchairs are not well together
- Happy and satisfied customers will return. If the accessibility in your hotel is great, news will travel fast in a large international community. It is such a great added value
- Awareness is the biggest winfactor that will put your business above others. Start today!